We love when our community asks us questions. We wanted to put some of the most asked questions in one spot for your convenience.
What does a valuable opt-in (freebie) do for my business?
Utilizing a valuable opt-in allows you to turn followers into paying customers by getting them off Instagram, Facebook, or Pinterest and giving them a second touch point of contact. Opt-ins give you security by getting people on your email list in case social media were ever to disappear. We are renting our spot on social media; we do not own those followers. When we can get followers off of social media and onto our email list, it takes your relationship to the next level. The know, like, and trust factor is stronger, but also they now are on the email list that I own. A valuable opt-in offers a solution to a pain point of your ideal customer. It allows them to go from follower to being on your email list, which improves the relationship you have, and makes it more likely they will become an ideal customer.
What does a valuable freebie look like?
This answer is really specific to you and your business. Valuable freebies should have actionable items that your ideal customer can do in the next 30 minutes to move their business forward. The biggest hangup I see is that most business owners use too wide of a range on their ideal customer. Instead of envisioning one person walking into a room, they are either looking at who they’re currently serving or they’re looking at a crowd of people. To make a valuable opt-in, you need to envision one person walking into the room. This is the person who your products/services are best suited for, who may not be the person you are working with today. So who are your products best suited for? The reason we narrow that down so specifically — by age, gender, income, family life, hobbies, etc. — is because what you provide in value to a single mom who is 40 and makes $40K a year is vastly different from what you’d supply a recent college graduate in their early 20s who is recently married with no kids and makes $100K a year. A valuable freebie needs to be something actionable you can give your customer that solves an immediate pain point, something that is keeping them up at night. If you don’t have your ideal customer nailed down, it’s very hard to give a valuable freebie to them. One of our most popular opt-ins is the monthly success guide.
How do service-based businesses grow when the service you provide relies specifically on you?
I’m a big believer that we can no longer only trade hours for time. When you’re in a service based industry, you have to outsource. You might not outsource the thing only you can do, but there are a lot of things that someone else can do for you. Someone else can answer the phone, send emails, or post on social media. Someone else can package your product, proofread your product, ask for testimonials, all of these things. If someone else can’t do those, if you’re running all the aspects of your business, someone else can clean your house, do your laundry, cook your meals, watch your kids. It’s very tough to get ahead and to have a booming, successful business when you’re simply trying to trade hours for time. What I encourage my customers to do is to look into affiliate income — income that works while they sleep. Share products you love and get an income from that or join a tribe that helps generate an income. Think about the “one to many method.” How can you change your protocol from one to many? Finally, I recommend doubling your prices. If you feel like you’re running out of time in the day, your prices are certainly not high enough.
How personal should I get with my business social media to show ‘behind the scenes’?
I say this is the comfort level question. How comfortable are you showing the behind the scenes? I want to remind you is the more your customers know, like, and trust you, the more they see your flaws, the better your business will be. I don’t mean you need to go online tomorrow and post every flaw you have for the world. I don’t recommend that, but your audience wants to know you’re human and you don’t have it all together because that is relatable. Perfection is not obtainable or relatable. When you can show your followers the human side of your business, they will love it. It also allows them to know your “Why.” Why are you doing what you’re doing? If they believe in your “Why” they are going to buy in to your service or product ten times quicker.
How much should I price my product/service?
I can almost guarantee your price is too low. I would like you to double your price tomorrow and see what happens. I discourage you from comparing your prices to your competitors because everyone’s life is very different. I want you to take the hours in the month you want to work. If you want to work 4 days a week and you want to put in 8 hours a day, that is 32 hours a week, and 128 hours in the month. If you want to get paid $55/an hour you can’t just stop there. Now you need to find out the overhead costs — do you have an office? Do you use printer ink? Do you use Active Campaign? Do you have LeadPages? Do you have a designer? Do you use fuel to get to the meetings? Then you have to think about everybody on your team who is going to be interacting with this project. Do you have an onboarding meeting? Do you have a bidding process? Do you have In person meetings? Do you have someone who is reaching out about testimonials? Do you have someone who is going to proofread the work? You need to add up all those hours and calculate in all the fixed-cost expenses for running your business. Figure out how much that all costs per hour in your ideal month. Then you need to add on a profit – 10, 20, 30 percent profit margin. Lastly, you need to add on things you’re not thinking about today. Are you traveling to meet with them? Do you have to stay overnight in a hotel? Add that up. That’s how you price your product and service.
The biggest mistake I see small business owners make is pricing their product at what they want to make in their pocket at the end of the day. But what they forget about is the email service, website, time, bidding process, meetings, the email asking for a testimonial, the design program they’re using. You’ll never be able to scale your business the way you want to because you’ll always be playing catch up. Talent and demand also plays a role in pricing. Your prices are not high enough if you have higher than a 50 percent success rate on your bids. If you get more than 50% of the bids you sent out, you need to raise your prices.
What’s the difference between a Facebook page vs Facebook group?
A Facebook group is more intimate than a Facebook page, but you should start out with a page first. Groups allow you to cultivate more community and welcome new members. We like to see it as the next level. Our page is the first level — let’s get to know KRose — and our KRose Marketing Group is the next level. The beautiful part about a Facebook business page is that you can run Facebook ads. I think every business owner should utilize Facebook ads. You can reach people who are not already following your page. If you have a group, I recommend your group be private because you want to open the doors for people to ask tough questions, and if it’s public, they won’t. On the other hand, in a private group, you’re not reaching new customers, but just preaching to the choir. As a business, it’s really important we are growing. The nice thing about Facebook pages is that you can reach new customers, run ads, and it gives you more scheduling options. I highly recommend every business owner have a Facebook business page. I know Facebook has been cracking down even more than normal on people who are selling on their personal page. If you’re going to have a group, you should post in it frequently. It’s a lot more work than most people realize or are prepared for. It doesn’t do you any good if you just have a Facebook group but aren’t cultivating that community by asking questions and reaching out. Invest time in a page first, then move onto creating a group.
Every modern business needs a social media presence. But when you’re starting out, it can be hard to navigate where to start. We broke down the basics of the top social media platforms on our recent blog Comparing Social Media Platforms. Now let’s get down to details and discover which platforms you should invest your time into.
Before you can decide which social media platforms to use, you need to know two things:
Who is your target audience? (Who is your ideal customer?)
What is your goal?
To hone in on your target audience, ask yourself these 10 questions:
What is the average age of your target audience?
What is your ideal client’s average income?
Where is your audience located?
Are they homeowners?
How do they intake information?
What are their hobbies?
Do they have kids?
What industry do they work in?
What problems and challenges do they face?
Who are my most loyal customers?
Once you have answered all these questions, you’re ready to decide which social platforms to use. Only choose two to start out. After you have mastered those two, you can pick up a third. But don’t try to master every social media platform all at once. You want to put in greater effort into fewer platforms in order to see success.
Social Media Platform Breakdown (based on a 2019 Pew Research Center Report)
62 percent men, 74 percent women
81 percent of 18-29 year olds, 78 percent of 30-49 year olds, 65 percent of 50-64 year olds, and 41 percent of those 65 and older report they use Facebook.
75 percent of Urban dwellers, 67 percent of Suburban households, and 58 percent of those in a rural setting use Facebook.
60 percent of those with a high school degree or less, 71 percent of people with some college education, and 77 percent of college graduates report using Facebook.
66 percent of people with an income less than $30K, 74 percent of those with an income between $30K-49,999, 70 percent of those with a $50K-$74,999 income, and 75 percent of people with an income of $75K+ say they use Facebook.
30 percent of men and 39 percent of women say they use Instagram
People who are 65+ are less likely to be on Instagram with 10 percent of that age range on the platform, 21 percent of 50-64 year olds, 40 percent of 30-49 year olds, and 64 percent of 18-29 year old are reportedly on Instagram. If you have a younger audience, Instagram is definitely a platform you should focus on.
42 percent of Urban dwellers, 34 percent of Suburban households, and 25 percent of those in a rural setting use Instagram
29 percent of those with a high school degree or less, 36 percent of people with some college education, and 42 percent of college graduates report using Instagram.
30 percent of people with an income less than $30K, 42 percent of those with an income between $30K-49,999, 32 percent of those with a $50K-$74,999 income, and 42 percent of people with an income of $75K+ say they use Instagram.
23 percent of men and 24 percent of women say they use Instagram
People who are 65+ are less likely to be on Twitter with 8 percent of that age range on the platform, 19 percent of 50-64 year olds, 27 percent of 30-49 year olds, and 40 percent of 18-29 year old are reportedly on Twitter
29 percent of Urban dwellers, 23 percent of Suburban households, and 17 percent of those in a rural setting use Instagram
18 percent of those with a high school degree or less, 25 percent of people with some college education, and 32 percent of college graduates report using Twitter.
20 percent of people with an income less than $30K, 21 percent of those with an income between $30K-49,999, 26 percent of those with a $50K-$74,999 income, and 32 percent of people with an income of $75K+ say they use Facebook.
16 percent of men and 41 percent of women say they use Pinterest
16 percent of the 65+ age range are on Pinterest, 26 percent of 50-64 year olds, 34 percent of 30-49 year olds, and 34 percent of 18-29 year old are reportedly on Pinterest
29 percent of Urban dwellers, 31 percent of Suburban households, and 28 percent of those in a rural setting use Instagram
18 percent of those with a high school degree or less, 32 percent of people with some college education, and 40 percent of college graduates report using Instagram.
20 percent of people with an income less than $30K, 32 percent of those with an income between $30K-49,999, 34 percent of those with a $50K-$74,999 income, and 39 percent of people with an income of $75K+ say they use Facebook.
75 percent of men and 72 percent of women say they use YouTube
40 percent of the 65+ age range use YouTube, 68 percent of 50-64 year olds, 85 percent of 30-49 year olds, and 91 percent of 18-29 year old are reportedly on YouTube.
80 percent of Urban dwellers, 74 percent of Suburban households, and 59 percent of those in a rural setting use YouTube
65 percent of those with a high school degree or less, 74 percent of people with some college education, and 85 percent of college graduates report using Instagram.
68 percent of people with an income less than $30K, 78 percent of those with an income between $30K-49,999, 77 percent of those with a $50K-$74,999 income, and 84 percent of people with an income of $75K+ say they use Facebook.
Hopefully these breakdowns gave you a better idea of which platforms you need to be on. We’ll dive even deeper on an upcoming blog about which types of businesses are on each platform, so stay tuned!
When you run a small business, social media is an incredible tool for marketing. Businesses can connect directly with their audience and instantly respond and update.
It can be a challenge to know which social media platform is best for your specific marketing goals. From Facebook to Instagram to Twitter to Pinterest, and more, social media platforms have a wide range of benefits and limitations. Trying to master every single one all at once can quickly lead to burn out.
We want to break down the top social media platforms so you can discover which ones are best for you to utilize.
There are 1.5 billion daily Facebook users, allowing business owners to reach a high number of potential customers.
There is an emphasis on visuals from the profile and cover photo to uploads on a page. Businesses can advertise to users who don’t follow their page.
Businesses can post and advertise in front of very specific groups based on your own criteria. You can reach out to the exact demographic you are looking for. From special interests, location, gender, age, and more, you can tailor who will see your content.
With Facebook Analytics, you can track conversion and measure engagement, which allows you to improve your future marketing tactics.
The main age range of Facebook users is over the age of 35. If your target market is younger than this, you might not be able to reach as many potential customers as you could on another platform. Facebook has become more of a pay-to-play platform, where businesses need to purchase ads to be seen. Recent changes to the newsfeed make it harder to reach followers without promoted content.
Twitter has more than 300 million monthly users and is a popular spot for small business owners.
Facebook is great for online advertising, while Twitter excels in its ability to allow direct communication.
Many users go to Twitter to get news and share opinions. People can connect and build relationships with specific people based on their interests.
Through Twitter, small business owners can build relationships with potential customers, network with professionals and improve their customer’s experience.
Twitter doesn’t offer the vast targeting potential that Facebook does. You can create targeted ad campaigns, but you’re limited to the 140 character limit post.
Instagram continues to grow in popularity with 600 million+ visitors per month. It is fully integrated with Facebook and Twitter with unlimited photo uploads.
To check out our instagram account, be sure to follow @krosecompany on IG
Instagram is owned by Facebook and offers similar targeting abilities to reach the correct audience.
Instagrammers are nearly 60 times as likely to share an Insta-post than one from Facebook and 120 times more likely than a Twitter post. Advertising on Instagram is far more likely to get the “word-of-mouth” shares that can spread your ad.
You can hone in on your brand’s voice on Instagram. Images make more lasting impressions than text. You’ve heard the phrase “a picture is worth 1000 words.” The specific word count is arbitrary, but it’s true that images tend to stick with us more than words alone.
Nearly opposite to Facebook, Instagrammers are mainly 15-35 year olds. If your demographic is older than this, you’re less likely to reach them. Posts and messages through Instagram don’t support clickable links, which means you need to make sure everything is easy for users to copy and paste or simply remember.
There are more than 290 million monthly users on Pinterest. This number is less impressive than Facebook, Twitter, or Instagram, but there are some key benefits to this lesser used platform. Pinterest users are much more likely to purchase based on what they find on the platform. Often they are looking to Pinterest for a specific purchase.
Facebook business is an amazing program for reaching paying customers, and the best part is it’s FREE!
The abilities this software has are so useful for a small business owner working hard to reach lots of potential customers while keeping the cost down!
So after you get your business page created, here are some of my favorite tools I use when I am working behind the scenes on the KRose Company pages.
Schedule or Draft a Post
If you’re wanting to plan ahead for a busy day or especially a holiday, scheduling posts on Facebook Business is an amazing tool. You can schedule a post to go out two hours from then, or three months in advance. By using this feature you can always be there for your followers, even if you’re really ‘not there’. With this feature you can also draft a post. After a crazy brainstorming session and you have tons of post ideas but don’t know exactly when you want to post them, go ahead create them and then save them as a draft! This way you can go back and edit them, but your thoughts are already on “paper”!
Edit Photos on Facebook
I absolutely love this feature because it really helps you out if you’re in a bind or a hurry. If you upload a photo to post and it needs a little bit of editing, you can do it right there! You can crop, filter, or even add text to a photo. There are various options, and this feature helps you avoid opening another program. Who doesn’t love a time saver like that?
Find Out Where Your Likes Come From
Ever wonder how people land on your page? Or how successful your page’s ads are? Well this tool gives you an inside look where you page likes are coming from. It breaks it down by ads, page suggestions, news feed, searches, etc. This way you can narrow down where your page gets the most likes. Go to your Facebook business page > Insights > Likes (left menu)> Where Your Page Likes Happened.
Know When Your Fans Are Online
How frustrating is it when you create an awesome post, but it only gets like two likes? I know! It’s infuriating! So next time when you create that post, make sure to post when a good portion of your fans are online. How do you figure that out? Facebook business will tell you! Go to your Facebook business page > Insights > Post (left menu)> When Fans Are Online.
Know Which Posts Work For You and Your Followers
Figure out what ‘post types’ work best for your audience by clicking Insights>Posts>Post Type (Top Center). This feature can really show you the power of videos and photos in the Facebook news feed because of their large reach! You can also look at engagement stats (number of times a fan comments, shares, likes a post) and narrow down what type of posts your followers engage really well with. Go take a look at your stats, know what type of posts are doing well, and use that to your advantage!
The tools that Facebook business entails are vast and I can’t mention them all! There are so many different features and tiny details and it all depends on what your business’s main purpose is, and how you determine to utilize the stats and features. I didn’t cover all the tools, but I covered some of my favorite that I hope you can use!
We’d love for you to share your Facebook Business page in the comments and we will come check it out. Keep everything organized with our Social Media Toolkit.
We all know how important social media is for our businesses, but it’s also crucial to remember what these platforms are for: being social.
It’s easy to get caught up in how many posts you need to schedule and the content of those posts, but you also need to take time to actively engage with your followers and those you follow. This is a fine line to walk, and I recommend scheduling out time to be social. Scrolling your newsfeed for hours doesn’t count. Take dedicated time to see what is being shared, comment on posts that spark an interest, react to your friends and followers, and share content that you enjoy. If you’re having a hard time getting started, make a little bullet point list of how many likes, comments, and shares you are going to complete in your set time frame.
Think about Facebook like it’s a person. What is important to Facebook? They want users to stay on the platform for a long time. They want us liking, commenting, sharing, messaging, which of course causes us to stay on the platform while we engage and socialize.
We all know I have a love/hate relationship with Facebook. I spend about 10-15 hours a week researching and figuring out what is and isn’t working. I’ve told you about the ever-changing algorithm. The scary word that really isn’t that scary once you understand it. Facebook is prioritizing what you see in your newsfeed. If we are going to successfully socialize on the platform, we might as well be tailoring our own newsfeeds to show us content that is engaging for us as people, not just business owners.
Once you’ve gotten in a good socializing rhythm, I can guarantee you will start to develop a better understanding of what you need to be posting to encourage engagement and cultivate community.
What always catches your eye? Let me guess, Live Video and Video. We are a generation of visual learners. I can’t tell you how many times I’ve stopped my newsfeed scrolling to watch a video. The action catches your eye and the content keeps you watching. Facebook also loves Live video. I know it’s hard to get started, but once you’ve done three live videos, those nerves are going to wash away. You might even surprise yourself and start looking forward to it!
You don’t have to have perfect hair and makeup and a flawless script to go live. You don’t even have to show your face at first. If you have a trade by hand, you could film your hands. You could go live and show your studio or your office. It doesn’t have to be complicated. Your followers like to see real life, and real life isn’t perfect. Be your true, natural self and engage in a way that you would with a close friend.
If you feel like you are doing everything right and still not getting engagement, let me ask you, are you asking for engagement? As often as you possibly can,, you should be asking for responses. Instead of posting, “Look at my cool new office set up,” ask “What makes your workflow better? For me, I set up my office like this.” If you are just showing and not asking, you’re far less likely to get engagement.
I get it, Facebook can be overwhelming in many ways. But it is an incredible gift we must take advantage of. I have friends across the country whose children I’m watching grow up. I wouldn’t have that opportunity without Facebook. As business owners, Facebook is invaluable. You might have a love/hate relationship with Facebook, too. Try to find what you love and focus on that. Remember why you are posting and develop a system that allows you to enjoy your time on the platform.
Facebook could disappear tomorrow, it’s rented space. Seize the opportunity while we still have it to be social and utilize the great power and tools at our disposal. When you serve your audience well, they will want to engage with you.
Let’s get social on social media in 2019.
Download our Success Guide to get organized and on-track with your goals.
The marketplace is full of programs, platforms, and systems. It can be overwhelming trying to figure out where to start. I wanted to tell you what I see is working in the marketplace and what is not working so you have the best tools to move your business forward. We test out and research these tools in order to cut out the busy work for you.
I know it can be challenging to fit Instagram stories in throughout your day. But I want to strongly encourage you to make a habit. Tell yourself in the morning to do some Instagram stories. It doesn’t matter what your hair looks like, if your makeup is done or if you’re in beautiful clothes. Your audience wants to see you.
They want to see you behind the scenes, making breakfast, lunch, walking out to your car. They don’t care if you have a messy table. They are tired of perfection. Instagram stories gives them the behind the scenes look and they become really invested in your life.
The key with having your audience invested in your life is when you start to market a program, service or product. They really want to purchase from you because they feel connected with you. They know what books you’re reading, what bible studies you may be doing, what makeup you’re putting on your face, and more.
When you show your audience the behind the scenes on Instagram stories, they see the true you.
If you’re not using instagram stories, I highly recommend you start. It’s really important that you’re consistent. Try to do a couple everyday, just to get in the habit. I can promise you it doesn’t matter what you look like. Your audience wants you to share really valuable content. The more people watch your stories, the more they’re going to see your newsfeed, and the more they’re going to buy into what you’re selling
On Pinterest, posts can last for four months or longer. In contrast, on Instagram and Facebook, if we don’t get engagement in the first hour or so, the content is kind of down the river. On Pinterest, something we pin today can still be seen actively in four months. Maybe even longer.
It’s really important to start utilizing Pinterest and pinning regularly. View it as a search engine, not as a social media platform. You want to think of your Pinterest board as a magazine for your company. When you’re picturing your ideal customer, what else is important to them? On the KRose Pinterest board, we talk about coffee. We talk about organization, how I get ready to travel, what our office looks like. We talk about healthy meals on the go, quotes that inspire us, marketing tips, and style because to our ideal customer, all of that is important. We can hit on all of those topics on Pinterest and still reach our ideal customer.
If you’re not utilizing Pinterest, I strongly encourage that you utilize it. Again, it has to be consistent just like any other platform. You need to make sure you are pinning regularly, and you are engaging with your customers on Pinterest. Be sure to follow us on Pinterest if you’re not already.
Really good quality photos and stock photos
You have to collect and stockpile as many pictures and stock photos to use on Instagram and Facebook as you can. The trend is moving away from graphics.
I really encourage you if you’re not using stock photos, or if you’re not working with a photographer, that it’s time.
We supply our Acceleration Nation with stock photos, which like popsicles, American flags, and fireworks in July. If you’re not jumping on the stock photo bandwagon, I really think it’s important that you do. And make sure you’re getting some pictures of yourself.
Going out of style
I know that Twitter can be used to advocate in agriculture. I’ve seen its usefulness during the tornado and hurricane season in sharing really valuable information. But I just am not seeing Twitter being a great place for reaching our ideal customer. I’m seeing it being customer versus customer. You have to remember, you need to spend time on platforms and nail platforms that are where your customers hang out.
IGTV- Instagram’s TV platform
They tried to compare it to YouTube, I don’t think it worked. I’ve done a couple polls with our audience and I’ve asked some other people. People are not watching it. People forget the feature is there. They have not done a very good job marketing it. I think the way the videos have to be is really hard to upload. They have to be a certain length, they have to be a certain size. I think that’s really difficult. You can’t tag or share the video to Facebook. I still think YouTube is going to be king for sharing video content.
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